FAQs / My unit will not run. What should I do?

  1. Try re-setting the circuit breaker. The circuit breaker is located on the red wire coming off the positive post of the battery. Press in the small tab located on the side. The circuit breaker is now reset. Also, check thatt he connections to this circuit breaker are tight. If this does not fix the problem, proceed to the next step.
  2. Check the 5 amp fuse on the 16 gauge purple wire connected to the toggle switch. If fuse is blown, replace. If fuse is in working condition and receiving continuity, proceed to the next step.
  3. Jump power cord directly to 12V battery. This is done by following the black power cord coming out of the unit’s motor for approximately 6 feet until the disconnect is found. Disconnect the power cord from the wire assembly and locate the 10 gauge black and white wires. By using a flat tipped screwdriver, release the black and white wire from the connector by depressing the terminal on each wire. Now the black and white wires can be directly jumped to a 12V battery by touching the white wire to the positive post of the battery and the black wire to the negative post of the battery at the same time. Reversing this connection will run the unit in the opposite direction.

Jumped wires to battery and the motor runs:

Repeat step 1 & 2. Check circuit may be tripped or fuse may not be working correctly. Check all wire connections to make sure a wire hasn’t come loose. If the problem is still not resolved, the wire assembly (part no. 7014) may need to be replaced. If your unit is less than one year old, contact the dealer you purchased the unit from, or ring CMC Sales Australia on 0409 910 80.

Jumped wires to battery and the motor did not run:

There may be a problem with the brushes or armature in the motor. The motor can be repaired by replacing the end bell assembly,or armature assembly,or replacement of the complete hydraulic actuator or pump.

If your unit is less than one year old, contact the dealer you purchased the unit from, or ring CMC Sales Australia on 0409 910 808.

You can return your actuator to CMC Sales Australia to have it refurbished, just ring first.