WARRANTY: CMC Sales Australia

All manufacturers warranty for units sold in Australia, by CMC Sales Australia, is carried by CMC Sales Australia.

If your unit has been bought and/or fitted from a reseller, you should contact them first.

Only items under warranty will be accepted as returns.

Please contact customer service on 0409 910 808 before returning a unit for warranty, please have your unit’s model and serial number ready.

*Freight collect items will be refused.

LIMITED WARRANTY For Australian and NZ purchases.

New CMC units are warranted for:

  • One (1) year from date of purchase against defects in workmanship and/or materials in the electric/ hydraulic system.
  • Five (5) years from date of purchase against defects in workmanship and/or material in the structure assembly.

This warranty means that only the parts that prove defective during the period of warranty will be repaired or replaced at our option. CMC Sales Australia will accept only parts returned for warranty prepaid from the initial purchaser and return the repaired or replaced parts freight collect.

A return authorisation number (RMA) must be issued from CMC Sales Australia prior to the return of defective parts. An authorization number can be requested through the internet, or by contacting customer service by phone.

Avoid tampering with the Hydraulic Actuator if a warranty claim is to be made. The warranty is void on any hydraulic actuator returned that shows signs that it has been dismantled or electrical cord set from the motor has been cut.

There are no warranties which extend beyond the description on the face hereof. No one has authority to make any representations concerning the operation of CMC units except those made in writing by Cook Manufacturing Corporation.

This warranty does not apply for any racing applications or if damage occurs because of accident, improper fitting,handling, operation, abuse or misuse.

All liability for any incidental or consequential damage is expressly excluded here from.

In order to obtain the benefit of this warranty and agreement, the warranty card found in the centerfold of the manual must be completely filled out and mailed within 30 days, from purchase of the article, to CMC Sales Australia.

This warranty applies to original ownership only.

Warranty Query

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